Interviewed on 9 Jun 06
Robert Miggins, Vice President of ServerBeach
In early 2002, a trend emerged: many people were looking for something very different from what the leading hosting providers were doing. These technically-proficient individuals (“geeks”) wanted a basic but powerful machine for email, development projects, photo galleries, gaming, reselling or just tinkering. Something that they could manage themselves, without having to front the costs of purchasing the equipment. But although a demand existed, the marketplace at the time simply did not offer a credible option for a self-managed server. Until ServerBeach.
ServerBeach is a dedicated server company that is devoted to geeks and geekdom everywhere. We talk to our customers to understand exactly what they need and then innovate accordingly. ServerBeach delivers what geeks want – a high-performance network, do-it-yourself control tools, secure OS and software loads, first-class support – in short, everything that is missing from other providers’ service offerings.
Being geeks ourselves, we know the kinds of tools geeks dream about. So our staff is constantly innovating to bring about the newest automation tools that will make life easier and better for ServerBeach customers. The Beachball Total Automation System™ is the result, meaning we keep our hands off the machines (reducing error and costs) while giving our customers more options to control their servers.
Understanding our customers and developing proprietary tools is just part of what is so great about ServerBeach. In the fall of 2004, the picture improved even more when we were acquired by PEER 1. Now, we have the network infrastructure behind us to allow us to give customers in the Herndon, VA and Los Angeles, CA data centers the option of 100 Mb/s port upgrades and serious network performance. Pretty soon, those privileges will be extended to San Antonio customers as well, once the PEER 1 network is extended to our San Antonio data center.
What unique selling points do you offer?
ServerBeach delivers what our customers want – a high performance network, do-it-yourself control tools, secure OS and software loads, first class support – in short, everything that other hosting companies do not. ServerBeach also offers up to 2000GB of transfer/month with each server on the rock-solid PEER 1 network.
Describe the services you offer?
Web Hosting is using the Internet to allow businesses and individuals to perform their tasks more intelligently and efficiently. At ServerBeach, our solution includes rigorously tested hardware using name brand components, a fast and reliable Cisco-powered network for connectivity to the public Internet, and the services and tools necessary to maintain an efficient and low risk business.
Describe your target market?
Small to medium sized businesses, web developers, e-commerce companies, virtual hosting resellers, gamers, and geeks.
How is your company planning for the future?
Innovation is in our DNA. We are committed to being on the bleeding edge of technology evolution in the self-managed hosting market. With our extensive network capabilities, we will continue to offer our customers the fastest, most reliable and robust network. The market is sure to evolve, but whether it’s virtualization, function-based servers (mail, database, gaming) or enabling software as a service, we are committed to bringing the latest tools to the small business at a price anyone can afford. We will be globally diverse and offer international customers our high performance network at competitive prices.
What benefits can you offer your customers?
Life’s better at the Beach! ServerBeach understands the tools that developers need to be successful: powerful and reliable servers, the fastest network, do-it-yourself tools, all at affordable prices. We also put control in the hands of our customers with our remarkable automation tools. These tools allow our customers to reboot their server or put it into a rescue environment without waiting on a technician. We are also backed by the rock-solid PEER 1 network and its 100% uptime guarantee. Lastly, we’re a small business too! We understand the pressure of running a growing operation and are committed to keeping that personal touch with our customers. Check our forums at http://forums.serverbeach.com or call us any time to see for yourself.
How do you support your customers?
ServerBeach provides 24 x 7 customer support through our ticketing system. We have three levels of technicians to troubleshoot issues, so customers get the best technician for their problem every time. With a technician always in each of our data centers, our customers’ servers are completely taken care of. We also have our ServerBeach forums for customers to share ideas, ask questions, and give tips to make life even better at the Beach.
