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Do you ever wonder why we can offer you a hosting service so low in cost, yet still be able to offer it with the highest service quality?

First of all, we are highly efficient and resourceful. We DON'T just pump dollars into numerous advertising campaigns. We carefully choose them using our unique and low cost advertising strategy. We work in a properly equipped
environment, but without the lavish clutters.

Secondly, we are honorable businessmen running a bona fide business. We don't do gimmicks; and we definitely don't over-charge our customers. Arthur Warwick once said "I'd rather do and not promise than promise and not do.",
therefore we believe in always constantly upgrading with the best technology to give our customers reliable and trouble-free services, all at a cost that our customers only pay for what they use.

What do we gain from all of these then? We are pleased to say that we are a growing and profitable company that continues to provide great services at an affordable cost for everybody. We still here after so many years of
business and will continue to do so for many years to come; and all these, thanks to you, our loyal customers!

Interviewed on 9 Feb 07
Bun Sentoso , CEO

Through a series of strategic business moves, Host Department became the Tier 1 host the company is known as today. Host Department thrives in an industry that is constantly reinventing itself. With innovations in customer service, ease of use, and special features for Host Department customers, the company continues to stay one step ahead of the competition. Host Department employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry. Everyday hundreds of businesses trust Host Department with their web presence, reinforcing the Host Department tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services. Host Department provides low-cost feature-rich web hosting. The Host Department business model emphasizes service to small and medium sized businesses, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet site.

Host Department's excellent prices are not the only reasons why our customers rave about our services! Our customers appreciate:

• Industry-leading Customer Care program
  
• Rock-solid network - 99.99% uptime guaranteed
  
• 100% customer satisfaction guaranteed
  
• Unmatched reliability
  
• Lightning-fast network connectivity
  
• Custom hosting environment
  
• Innovative support technology
  

What unique selling points do you offer?

Our small-player mentality. We’ve grown quite fast in the past years, and yet we make it a top priority that we still maintain our mindset and the drive that we utilized when we started this business. The strategy has allowed the company to stay hungry for improvement in all aspects, which translates to constant progress in service excellence. And we will surely stick with this small-player mentality throughout the company’s journey.

Describe the services you offer?

A place where people come to share their lives.

Describe your target market?

Through our line of products, we hope to serve a market that ranges from customers who look for good services at good value, to resellers who can serve the same set of services to their end users.

How is your company planning for the future?

For sure, we will be a significantly bigger player while maintaining the same small-player mentality, with top notch uptime, and service level.

What benefits can you offer your customers?

Our support team is one of the best-equipped teams in the industry in terms of supporting the wide spectrum of applications.

How do you support your customers?

We support our clients through multiple mediums including phone calls, ticketing system, and live chats. On top of that, we run a very strict internal quality assurance team to ensure that our clients are well served.