Interviewed on 14 May 10
Lauren Whitson, US Public Relations Associate
1&1 Internet (http://www.1and1.com) is the world’s largest Web hosting provider by known servers. Within its 70,000 server-strong green data centers, 1&1 hosts over 9 million customer contracts and serves over 10 million domain names worldwide. The US headquarters is located outside of Philadelphia, PA and 1&1’s global headquarters are located in Germany.
With over 20 years of experience, 1&1 Internet has pioneered the ‘one-stop-shop’ approach to hosting Web solutions. 1&1 offers products for every skill level and knowledgeable customer support agents are available 24/7 to assist customers with any product or service. The variety of 1&1 solutions spans across every aspect of Web hosting, including domain registration, websites, shared hosting, dedicated and virtual private servers, eShops and email. 1&1 delivers feature-rich packages at affordable prices for both consumer and business-level needs.
What unique selling points do you offer?
1&1’s extensive experience in the Web hosting industry led the company to develop a keen sense of what businesses need in terms of Web solutions, giving us an edge over our competitors. Many of our users choose 1&1 for the affordability of our products, and the variety we offer. With our experience in the industry over 20 years, we are able to apply knowledge and understanding to developing services for a variety of needs, ranging from servers used for IT infrastructure to website design templates. 1&1 makes hosting easy for individuals and businesses alike because they can manage all of their hosted solutions through one provider at competitive prices. And, customer data is protected in highly secure facilities that are fully equipped to monitor and maintain 1&1’s 70,000-plus servers.
Describe the services you offer?
1&1 holds true to being a “one-stop shop” for hosted solutions. The range of our products and services provides solutions for all aspects of Web hosting in one place. Website builders, servers, email and communication platforms, SaaS/Cloud applications, e-shops, and domain registrations are all part of the 1&1 menu of offerings. All 1&1 products and services for US-based customers are hosted in our state-of-the-art, eco-friendly data center in Lenexa, Kansas.
Describe your target market?
Our key target audience includes private users as well as small- to medium-sized businesses. We focus on helping entrepreneurs, start-ups, and tech-savvy individuals gain momentum online.
How is your company planning for the future?
1&1 has established itself in the industry as the leading Web hosting provider by known servers. As we continue to grow our product line and expand internationally, we look to broaden our portfolio in line with industry trends, namely Cloud computing. Our ongoing objective is to continue our place as a full-service hosting provider that offers the latest in Web-based technology.
What benefits can you offer your customers?
1&1 is continuously developing new products and improving features for its existing services. We offer complete Web hosting packages and state-of-the-art hardware for all of our server options. Packages often include free domains and/or email accounts along with unlimited bandwidth depending on the services purchased. Regardless of what type of hosting a 1&1 customer uses however, they always get the latest technology at competitive prices.
How do you support your customers?
1&1 customers can contact our trained customer support teams 24/7 either by phone or email. All contact information can be found on our website, www.1and1.com.
