Interviewed on 15 Sep 09
Reese Lucas, CEO
Impart Solutions is a leading provider of software as a service (SaaS) delivering flexible, customer-driven technology solutions to companies around the globe.
Serving a diverse range of large and small companies from the public and private sectors, our innovative software and services solutions help companies easily navigate ever-evolving market conditions and organizational change.
IMPART products and services help customers streamline their operations and focus on their core competencies. When compared to traditional enterprise level service providers, IMPART is a proven resource for companies that need to significantly reduce capital investment in software, hardware, maintenance and energy costs.
Impart Solutions is fully committed to the success of every customer initiative. IMPART honors this commitment by creating products and providing services that bring sophisticated enterprise management essentials to companies at all market levels.
Beyond accessible solutions, IMPART takes steps to measure the success of its software solutions once customers begin using them. This includes following up six months after every customer implementation, to verify the business functions are being operated properly and to determine the vitality of end user training levels.
Additional Impart customer success related support activities include:
•Real-time Web-based Systems Maintenance
•Ongoing System Upgrades
•Comprehensive Annual Systems Checks
What unique selling points do you offer?
IMPART's services center on providing solutions to clients that is achieved with LAMP Enterprise engine behind it. We provide "value" to our clients, providing workshops, training, and continuous support never leaving a consultant behind. Your enterprise resource planning requirements can be implemented in a small implementation time frame.
Describe the services you offer?
LAMP Enterprise is a subscription-based ERP system that gives companies financial and operational control at a reasonable and predictable cost. The LAMP Solution is comprised of four suites, available individually or by collection of suites and processes. LAMP defines ERP affordability, ease of access, application integration and support.
• Financial Applications and Analytics
• Operations
• Sales and Service
• HR and Time & Expense
Describe your target market?
LAMP Enterprise is for organization’s that are looking for:
Minimum IT infrastructure
Rapid implementation/ready to serve
Full ERP/SCM capabilities
Multi-language support
Multi-currency support
No capital expenditure required
Global Visibility – Anywhere – Anytime
How is your company planning for the future?
We intend to extend the capabilities of LAMP going forward to add additional modules and features that our clients request and need. We are also opening offices in other strategic locations in order to be more responsive and better service our customer base in North America, Europe and the Asia Pacific Rim.
What benefits can you offer your customers?
LAMP Enterprise is a comprehensive software as a service (SaaS), solution that helps customers reduce capital investment in software, hardware, financial and human resources. The LAMP solution is a Web-based ERP system that can to be implemented quickly and seamlessly anywhere on the globe, and is hosted and maintained by IMPART in a 100% secure, Web-based environment.
How do you support your customers?
Every client that uses LAMP has 24X7 access to the System Incident Reporting (SIR) tool. SIR was created to help clients improve user performance by reducing or eliminating mistakes, allowing customers to track issues and application related occurrences.
