Interviewed on 3 Sep 09
Replicon Inc, Timesheet Software Provider
Founded in 1996, Replicon, Inc. is the global leader in Software-as-a-Service (SaaS) based timesheet and expense management software. Replicon enables over 1.2 million users in 60 countries to track time and expenses to manage projects, bill clients, and automate time & attendance policies within one end-to-end solution.
Replicon’s product suite includes Web Timesheet: Project & Billing Edition, Web TimeSheet: Time & Attendance Edition, Web Resource, Web Expense and Web Schedule. These products work separately or as one seamlessly integrated solution. This enables companies of all sizes to selectively deploy products as needed at either a department level or a corporate level, using a single implementation, permitting them to choose their level of independence and control.
Global leaders including HP, Compaq, AT&T Wireless, Amazon, Ferrari and Charles Schwab use Replicon’s solutions to maximize project performance, optimize resource allocation, accurately bill clients, and automate payroll policies.
Replicon and its solutions have been featured in Red Herring, Wall Street Journal, Fortune, Dow Jones, Information Week & Business Week. Replicon was recognized by Profit Magazine as the fastest growing company in Alberta, and by MediaCorp’s Canada’s Top 100 as one of the best companies to work for in Canada. Replicon has been listed on the Deloitte Technology Fast 50, and its CEOs were selected as finalists for Ernst Young's Entrepreneur of the Year Award.
What unique selling points do you offer?
Ease of use; “No hassle” user experience; Fanatical customer support. Replicon’s software suite provides powerful capabilities in a simple and easy-to-use manner for maximum end user adoption. Replicon's products are very seldom shelved because they were hard to use or implement. Replicon has earned the trust of its customers with a satisfaction rate of over 98%. Managers and end users alike have adopted it and use it on a daily basis saving time and money and contributing to their bottom line.
Describe the services you offer?
Replicon offers time and expense tracking software to track employee time, project time and expenses, with no downloads required. Replicon's Software as a Service (SaaS) effectively tracks time spent on projects and tasks to streamline project costing and client billing. Easy to use products with an intuitive interface, and customized reports that are available in real time, provide decision makers with the visibility they require.
Describe your target market?
Replicon caters to organizations of all sizes and in every industry worldwide that need to automate or improve their project time tracking, expense tracking, time and attendance tracking as well as employee scheduling. Replicon’s products are adopted by companies looking for SaaS (Software-as-a-Service) solutions for time and expense management, as well as for compliance with standards like DCAA (Defense Contract Audit Agency) and SAS (Statement on Auditing Standards) 70 Type II.
How is your company planning for the future?
Through new products; Replicon regularly increases its R&D spending and recently launched a new product, Web Schedule, for scheduling management and allocation. Through new markets; Replicon’s solutions are being rapidly adopted by European giants (Fujitsu, Ferrari, SITA Aerospace) gaining status as the European leader in time and expense tracking solutions. Through new offices & acquisitions; Replicon addressed the growing need to support its customers by opening offices in the US and India.
What benefits can you offer your customers?
Replicon offers customers easy to use time and expense products, with the highest level of user adoption in the market. Replicon’s products are implemented in hours versus days. Customers benefit from instant deployment using SaaS products. Replicon’s flexible purchase plans include pay-as-you-go packages, reducing risk. Replicon’s products and infrastructure are SAS 70 Type II compliant, ensuring world-class security. Customers are provided with free trials, increasing implementation success.
How do you support your customers?
Replicon’s already market-leading products are backed up by award-winning 24/7 customer service with a goal to be constantly improving in order to retain the position as the company for competitors to catch. Customers are able to contact Replicon through email or phone and can now use the newly developed Customer Portal to manage their accounts on an ongoing basis. The portal allows customers to make changes to their plan and follow any cases they have submitted to Replicon’s Support Team.
