Interviewed on 27 Jul 09
Bert Van Pottelberghe, Products & Marketing Director
Hostbasket offers a complete range of hosting solutions for companies, organisations and SOHO who would like to maintain a presence or do business on the Internet. Hostbasket is a Telenet company.
The "traditional" hosting products such as domain names, web hosting and servers are complemented by innovative solutions such as Hosted Exchange, Online Backup, Hosted SharePoint, CRM, Anti-virus for desktops and servers and so much more. Our customers can outsource their infrastructure partially or completely and in complete confidence, without the need to invest in server hardware, infrastructure or licences. Hostbasket has years of experience in server management, backups, security and our 3 data centre locations (Ghent, Brussels and Mechelen).
Figures
Hostbasket is Belgium's largest hosting and domain name specialist, with more than 25,000 sites, 1500 dedicated servers, 60,000 domain names and a network of more than 650 partners.
Partner programme
At the present time Hostbasket works with more than 650 resellers. They can manage and stock their customers quickly and cost-efficiently via the Hostbasket MyAccount website, an advanced control panel. The MyAccount website enables them to custom create each product online to suit their customers' needs.
What unique selling points do you offer?
Hostbasket operates it's own datacenters in Ghent (Lochristi) and Mechelen and uses rackspace in some other datacenters.
Customers can benefit from fast interventions (our datacenters have support staff present on the datacenter premises), a high degree of flexibility and activation of new dedicated servers within one business day.
Describe the services you offer?
Hostbasket offers 3 types of services : "Classic" Hosting, Infrastructure and Software as a Service
The Classic Hosting includes domain names, webhosting, online backup, SSL certificates,...
Infrastructure services are housing, colocation, dedicated and virtual servers.
The Software as a service portfolio includes MS Exchange, SharePoint, Alfresco, MS Dynamics CRM, hosted EPM,...
Describe your target market?
Hostbasket mainly targets the European market with customers in the SMB and enterprise segment.
How is your company planning for the future?
Hostbasket is part of the Telenet Group. Telenet is the 2nd telecom operator and ISP in Belgium.
What benefits can you offer your customers?
We can offer customers the guarantee that we can offer them a good tailored solution thoughout their entire life cycle, starting with shared hosting, virtual servers up to a managed dedicated server infrastructure hosted in multiple datacenter.
Hostbasket is the expert in hosting. We've been around for 10 years now and we are a financialy stable and profitable company and part of the Telenet Group.
How do you support your customers?
Hostbasket provides 24/7 support by telephone, email and via a ticketing system.
We are proud to have a customer satisfaction of 96% (july 2009), which is the result of a proactive support and zero data centre and network downtime in 2007, 2008 and 2009.
