The Allegiance Engage Platform is a suite of Web and phone-based Enterprise Feedback Management (EFM) solutions that allow organizations to collect real-time feedback from all points of customer and employee interaction. Companies use Engage to gather, analyze, and respond in real-time to customer and employee complaints, comments, and suggestions, leading to higher engagement and growth. Leading indicators and predictive technology help companies tie soft data to hard business outcomes and manage engagement proactively instead of reactively.
The Allegiance Engage Platform is delivered through a hosted, software as a service (SaaS) offering. Engage components can be customized for each company's needs and incorporate a case management method to track feedback from submission to resolution.
