Interviewed on 4 Jun 09
Our resources are 100% devoted to top notch webmail and Exchange service with Fanatical Support. Just like a dedicated email department, we’ll manage and maintain your entire email service from carrier-grade Rackspace data centers. Our business email hosting solutions free up your internal IT resources, so they can focus on your core business initiatives, not maintenance tasks. And, we offer multiple email solutions to fit your business needs. Put your email burden on our cloud and eliminate email system maintenance and upgrades for a fraction of in-house costs. Plus, you can rely on our Fanatical Support promise to deliver around the clock support for issues big and small from highly-skilled, U. S.-based support representatives. Join the over 1.2 million inboxes that rely on Rackspace every day.
What unique selling points do you offer?
Fanatical Support. Unlike most email hosting companies, experienced, live email experts are available day or night to help. That same atmosphere of Fanatical Support extends to creating products of value and giving customers choices. For example, our customers can operate high-value and high-end inboxes on the same account. This allows our customers to save money and get the best email fit versus being shoved into a strictly webmail solution or a strictly Exchange solution. Other providers can’t do that.
Describe the services you offer?
Passing off the burden of email operations, maintenance, and security to experts. We view ourselves as a customer’s total email department.
Describe your target market?
If you depend on email to conduct business, whether you own your own mail server or use a free service, we can run your email more efficiently, save you money and keep you safe from email-borne threats.
How is your company planning for the future?
Alone. We don’t think the email hosting providers out there can compete with Fanatical Support, our carrier grade infrastructure or the strength of our product offerings. In the next five years, we expect to see a lot of them buckle, leaving us alone as the first and last name in email hosting.
What benefits can you offer your customers?
For the value of superior 24x7x365 technical support from live, U. S.-based representatives, triple spam and virus scans on every piece of mail and guaranteed uptime.
How do you support your customers?
However you digest support: phone, live chat, sending emails or support documentation – we offer it 24x7x365.
