Interviewed on 8 Jun 10
Rick Houpt, Vice President of Sales
123Together.com is the leading provider of hosted email and collaboration services to small and mid-size companies who want to increase productivity and decrease cost. The Company’s suite of hosted services includes Microsoft Exchange email service, email encryption, Windows SharePoint Services, Microsoft Dynamics CRM, archiving, and spam filtering. Users of popular smartphones including BlackBerry, iPhone, and Droid can stay connected with its hosted Exchange mobility service.
Customer data is stored in 123Together.com’s state-of-the-art, Tier-4 data center, offering redundancy via four major backbones, a double power grid, diesel generator back-up and security monitoring – an enterprise-level infrastructure not affordable in most corporate environments. With around-the-clock server monitoring for performance and security, 123Together.com ensures a 99.9% uptime guarantee for shared servers and a 100% uptime guarantee for dedicated servers. Protecting customers from the most critical security problem, 123Together.com also utilizes the latest antivirus technology. Spam filters are used at both the server and client level to keep email free of clutter. 123Together.com also offers all customers live 24 x 7 U.S.-based technical support.
What unique selling points do you offer?
Whether your company only has two employees or thousands, 123Together.com doesn’t require you to buy things you don’t need. With our easy to use online control panel, it’s simple to add or delete services as your business grows or needs change. We offer both shared and dedicated server options to meet your specific needs.
123Together.com provides all customers and end users with live technical support around the clock (24x7). We believe that you should be able to speak with a real person whenever you have a question. Other hosting providers only provide live phone support during business hours and will respond to email questions received overnight during the next business day.
123Together.com employs many technical support experts, system administrators and developers who are Microsoft Certified Professionals (MCPs). We are very proud of this fact. They have gone through extensive training and testing by Microsoft to ensure that their level of technical expertise is up to the high standards set by both 123Together.com and Microsoft.
We believe that you should be able to try our services before you buy. 123Together.com enables all customers to try its hosted services for 30 days with no obligation or commitments.
All 123Together.com hosted email customers receive our unique Outlook Auto Setup tool, which can be downloaded once and used multiple times to quickly setup new employees with the most appropriate Microsoft Outlook and Exchange mailbox settings.
123Together.com is a Microsoft Gold Certified Partner and was named by Microsoft as its Hosting Partner of the Year for 2008.
Describe the services you offer?
123Together.com helps small and mid-size companies grow their business with increased productivity and efficiency and reduce costs with industry-leading online email and collaboration tools. You can select one, two or multiple services based on your specific needs. There’s no need to spend a fortune on hardware, training, maintenance or support.
Stay connected with co-workers, clients and vendors wherever you may be with hosted Microsoft Exchange Server email & mobility services.
Share ideas, participate in discussions, store documents and collaborate across the office or across the globe with hosted Microsoft Windows SharePoint Services.
Get a complete, real-time view of your customers, gain valuable business insights, increase revenue per customer and improve customer loyalty with hosted Microsoft Dynamics CRM.
Eliminate the danger of identity theft and ensure that your company complies with government regulations with hosted Email Encryption.
Quickly respond to e-discovery requests, protect critical files, decrease data storage costs, and comply with federal regulations with GuardDoc hosted Archiving and Archiving for Compliance.
Protect individual computers as well as your entire network with Premium hosted spam & virus filtering.
Safeguard business files, customer contracts, and other critical data from accidental loss, corruption or theft with automated hosted desktop backup.
Describe your target market?
123Together.com is focused on the technology needs of small and mid-size businesses. We provide customers around the world with leading business applications as online services and work closely with both technical and non-technical users to provide them with tools to increase productivity and collaboration and decrease cost.
How is your company planning for the future?
We will continue to offer best-of-breed hosted business services based on the needs of our customers. We continuously survey our customers, listening to their requests, and offering services to help them increase productivity, efficiency, and grow their business.
What benefits can you offer your customers?
Big business email at a small business price: 123Togther.com provides businesses with all of the features and capabilities of enterprise-class email at a reasonable monthly fee.
Scalability and flexibility: Our hosted business services can easily grow with you as your business grows. Customers can simply add or remove users and additional services without having to invest in hardware and software upgrades, hire new IT personnel, or train their existing employees on a new administration interface.
Anytime, anywhere access to email: Businesses have full access to their email, calendar, tasks and notes from any Internet-enabled computer or mobile device.
Enhanced data security: Our hosting experts monitor our customers’ data 24x7, and our highly secure data center ensures that all customer data is protected around the clock.
Live U.S.-based 24x7 technical support: 24x7 technical support is available to all of our customers and each of their users. Our highly trained team of hosting experts is available any time of the day or night, live.
Guaranteed uptime: 123Together.com provides a 99.9% uptime guarantee for shared servers and a 100% uptime guarantee for dedicated servers.
How do you support your customers?
123Together.com has a highly trained team of experts who are available to you and all users around the clock, 365 days a year. Many of these team members, along with our system administrators and developers hold the title of Microsoft Certified Professional (MCP), having undergone extensive training and rigorous testing by Microsoft. An extensive online support answer is available to all customers, providing a large selection of in-depth support documentation, how to videos and setup guides.
