Interviewed on 24 May 10
Olga Kazakova, Marketing Associate
What unique selling points do you offer?
Volusion is a leader in ecommerce solutions for online businesses. Volusion offers the industry's most comprehensive and user-friendly hosted online store builder for online merchants, providing a platform that is scalable, secure and reliable with 24/7 support. Over the last ten years, market leaders such as 3M, Motorola, Disney and thousands of small businesses have used Volusion to succeed online.
Volusion’s built-in features include analytics, reporting and ROI features, CRM, automated drop shipping, 5-tier affiliate system, import/export functionality and social shopping tools such as the Social Store Builder™ and AddThis™ integration. These features, coupled with advanced API tools and security provided by Volusion’s PCI Certification, make this solution an excellent choice for anyone looking to sell online.
Describe the services you offer?
Volusion provides an all-in-one solution and service to help business owners successfully sell online. In addition to the core ecommerce product, online merchants have access to a number of additional offerings. Add-ons to the platform include domain name registration, security certificates, live chat software and credit card fraud protection. Volusion also offers additional ecommerce services, such as credit card processing, custom website design and marketing services like Search Engine Optimization and Pay Per Click programs.
Describe your target market?
The Volusion solution is versatile enough for anyone looking to sell online. From small business owners to Fortune 500 companies, Volusion can be scaled to meet the needs of any business. Over 100,000 entrepreneurs of all ages, locations and technical levels have used the Volusion platform to launch their online business.
How is your company planning for the future?
Volusion plans to continue extending its reach by helping entrepreneurs around the world achieve their dream of establishing a successful online business. The company is focused on innovation by developing its shopping cart software to meet the growing needs of a wide array of merchants, industries and emerging technologies. In 2010, Volusion was named an American Business Awards finalist for “Business Innovation of the Year” and has been deemed “Brilliant” by Entrepreneur Magazine. By continuing this pattern of forward thinking and thought leadership, Volusion plans to offer multiple new features and services to new and existing clients.
What benefits can you offer your customers?
• Free, award-winning 24/7 live phone support for all customers
• Highest levels of data security and reliability (PCI/CISP Certified, 99.99% uptime guarantee)
• All-in-one, simple ecommerce solution
• Access to Volusion community – blog, forums, training videos, knowledge base, manual
• Over 10 years of ecommerce expertise, backed by thousands of successful customers
• Company-wide dedication to customer success
How do you support your customers?
As a Stevie award winner for “Best Customer Service Team,” Volusion offers multiple avenues for merchants to get the support they need. The entire company is dedicated to providing Out of this World Support™ to ensure that all customers are fully empowered and satisfied.
All merchants have access to free, live and local 24/7 phone, email and live chat support. As an added bonus, all users are assigned to a dedicated ecommerce consultant. In conjunction with the live support, Volusion also offers a multitude of online resources such as training videos, a knowledge base full of how-to information and a comprehensive training manual. Volusion merchants are provided with all the tools they need to create a profitable online business, no matter where or when.
