Interviewed on 9 Jul 09
Olga Kazakova, Marketing Associate
What unique selling points do you offer?
Volusion is a leader in ecommerce solutions for online businesses. Volusion offers the industry's most comprehensive and user-friendly ecommerce software for online merchants, providing a platform that is scalable, secure and reliable with 24/7 support. Over the last ten years, market leaders such as Ed Hardy, Motorola, Disney and thousands of small businesses have used Volusion to succeed online.
Volusion’s built-in features include analytics, reporting and ROI features, CRM, automated drop shipping, 5-tier affiliate system, import/export functionality and merchandising and social shopping tools such as vZoom!™ and Social Store Builder™. These features, coupled with the advanced API tools and security provided by Volusion’s PCI Certification, make this solution an excellent choice for any merchant.
Describe the services you offer?
In addition to our core ecommerce product, online merchants have access to a number of service offerings. These services include domain name registration, merchant accounts, custom design work and Search Engine Optimization and Fast Traffic marketing programs. Volusion provides everything needed to successfully sell online.
Describe your target market?
The Volusion solution is versatile enough for anyone looking to start an online business. From small business owners to Fortune 500 companies, Volusion can be scaled to meet the needs of any business.
How is your company planning for the future?
Over the last three years, Volusion grew over 880 percent. Volusion now ranks No. 5 in the Top 100 Inc. 500 Software companies for 2008. In June 2009, the company was chosen as one of Entrepreneur Magazine’s "100 Brilliant Companies." Volusion’s award-winning solution and unbeatable customer support paves the way for continued growth and innovation. In 2009, Volusion added a Chief Customer Officer to the executive team as well as a team of community evangelists to reflect the company’s ongoing commitment in helping customers succeed online.
What benefits can you offer your customers?
• Free, award-winning live support for all customers
• The highest levels of security and reliability (PCI/CISP Certified, 99.99% uptime guarantee)
• An all-in-one, simple solution
• Access to Volusion community – blog, forums, training videos, knowledge base, manual
• 10 years of ecommerce expertise, backed by thousands of successful customers
• Company-wide dedication to customer success and not just satisfaction
How do you support your customers?
As the 2008 Stevie award winner for “Best Customer Service Team,” Volusion offers multiple avenues for merchants to get the support they need. All merchants have access to our free, live and local 24/7 phone, email and live chat support. As an added bonus, all trial users are assigned to a dedicated ecommerce consultant. In conjunction with the live support, Volusion also offers a multitude of online resources such as online training videos, a knowledge base full of how-to information and a comprehensive training manual. Volusion merchants are provided with all the tools they need to create a profitable online business.
