Interviewed on 21 Apr 08
Alon Cohen, Online Marketing Manager
123Together.com is a Microsoft Gold Certified Partner and leading provider of hosted enterprise-class messaging and collaboration solutions including Microsoft Exchange Server 2007 SP1 and Windows SharePoint Services 3.0 SP1. These services are available on shared and dedicated servers. We also offer full 2-way wireless synchronization for BlackBerry, Treo, PocketPC, Smartphone and Windows Mobile handhelds as well as the ability to resell our services completely white labelled. Public and private companies across all industries rely on our hosted solutions to access their mission critical email and data from anywhere at any time. We are one of the largest providers of Microsoft Exchange Server hosting and a Microsoft Gold Certified Partner.
Our staff is 100% US-based and we provide live 24x7 phone, email, and online chat technical support enabling our customers to get the answers they need in real time. Additionally, we offer free Outlook 2007 to all hosted Exchange users, advanced spam and virus filtering, and provide a 100% uptime guarantee on dedicated servers. A 30-day no obligation trial is also available.
What unique selling points do you offer?
All of our employees including our system administrators, technical support staff and development team are based in the United States. We do not outsource any of these functions. In addition, we are the only hosted Exchange provider to offer our customers live 24x7 U.S.-based technical support. Customers can contact us via online chat, phone and email any time of the day or night and their questions will be answered in real time. We also offer our dedicated server customers the highest SLA in the industry.
Describe the services you offer?
Microsoft Exchange has become the industry-leading messaging and collaboration tool for companies who value email as their mission critical application. It has traditionally been used by Fortune 500 companies who could afford the large capital outlay required to deploy Microsoft Exchange in-house. At 123Together.com we offer Microsoft Exchange as a web-based hosted service to small and mid-size businesses who wish to take advantage of the features and functionality of Microsoft Exchange for a small monthly fee. They are not required to purchase additional hardware and software or hire and train IT personnel and maintenance, monitoring and upgrades are monitored by us around the clock.
Describe your target market?
We focus on small and mid-size businesses across all industries for whom email is their mission critical application.
How is your company planning for the future?
We will continue to increase our offering of hosted software services to keep pace with increased customer demand but we will maintain our commitment to the best-in-class technical support that we have become known for.
What benefits can you offer your customers?
Web hosting companies can resell our hosted Exchange and hosted SharePoint services to their customers enabling them to increase their monthly recurring revenue and improve customer retention with every additional hosted service offered. 123Together.com’s hosted Exchange service is completely private labeled enabling resellers to re-brand the service with their own URL and corporate look so their customers are unaware that 123Together.com is actually providing the hosted service. Our resellers can offer their customers shared or dedicated servers and are able to charge their customers whatever the market will bear. They can be up and running and reselling hosted Exchange in as little as 30 minutes and our automated XML web services API enables them to integrate provisioning, billing and reporting functionality. They will also have their technical questions answered by our U.S.-based support staff 24 x 7 via chat, phone and email.
How do you support your customers?
All of our customers are able to contact our technical support department 24 x 7 via online chat, phone and email. They can contact us whenever they have a question whether it’s 3:00am, Sunday evening or New Year’s Day. We are always here to serve them. All of our support is based in our corporate headquarters in the United States.
