Interviewed on 24 Sep 09
Karey Bakker,
Intermedia is the worldwide leader in Web hosting and Exchange Server hosting for small and medium businesses. A Microsoft Gold Certified Partner, we are committed to best-in-class 24x7 service. With three locations around the world, Intermedia offers its growing customer base an outstanding technical team, guaranteed service levels, and ease of management through its unmatched HostPilot® Control Panel. Founded in 1995, its extremely reliable service and support have earned Intermedia a reputation as one of the premiere provider of Exchange Server and Web hosting solutions.
What unique selling points do you offer?
Why You Should Consider Intermedia Web Hosting?
The Best Account Management Tools. Intermedia revolutionized hosting with HostPilot Control Panel. Renowned for its comprehensive functionality - beyond other hosting control panels - and ease of use, HostPilot is provides customers with 24x7 access to their server and site configuration tools.
"Right-size" plans for maximum value. We offer IT professionals more advanced features and the latest technology - ahead of other hosting companies. They select only what they need - and leave behind what they don't. The result is an optimal blend of cost and performance.
World-class 24x7 Customer Support. Will your hosting company promptly answer questions and resolve issues - at 3 am on a Sunday? Even some providers claiming "24x7" support will not - but Intermedia will. Our outstanding uptime is backed by true 24x7 customer support. An expertly trained technician will respond to your query within one hour, round the clock.
Why Intermedia Exchange Hosting?
Get started with free migration. Our Exchange Concierge™ team guides you over the phone, switching over your email and files to our service. Most customers are migrated in minutes.
Protect vital business information in our four data centers. Just as financial assets are kept in a bank, email, calendars, and contacts should be protected in a datacenter.
Eliminate upfront expenses and reduce costs – An Exchange server costs thousands – even more to add Blackberry support. Our service requires no upfront expense. The monthly fee is a fraction of the cost of maintaining Exchange in-house.
Guarantee 99.9999% reliability. Intermedia guarantees less than five minutes of downtime per year. If you need support, the wait time to speak with our Exchange experts averages less than one minute.
Describe the services you offer?
We offer wide range of Web hosting solutions: Shared web hosting on Windows, Linux and Coldfusion platforms, Reseller hosting and Dedicated servers.
We are proud to say that we are the global leader in Microsoft Exchange hosting. We provide SMBs not only with Exchange hosting plans but also offer them a Business Productivity Suite that combines hosted Exchange, SharePoint, and Office Communications Server (OCS).
Describe your target market?
Our target market is small and medium-sized businesses. We have plans and functionality customized for individual entrepreneurs to enterprises with hundreds of employees.
How is your company planning for the future?
We’re focused on deeply understanding the communications and hosting needs of small and medium-sized businesses. We plan for the future by focusing on the value we can add and problems we can solve for our customers. We continue to invest in the core of our service – reliability, support, and set-up.
What benefits can you offer your customers?
We give small and medium-sized businesses access to the same hosting solutions and email & communications capabilities as big business – the same (or better) breadth, reliability, and efficiency. We deliver these services in a way that makes sense for our customers. They are incredibly simple to set up, use and manage.
How do you support your customers?
Intermedia provides true 24x7 support, with a fully-staffed team of experts, round the clock, 365 days a year:
After you sign up for Intermedia’s Web hosting, our team of MS Gold certified experts will be available to answer any your questions. We also offer you a rich knowledgebase with a unique collection of hosting tips and articles and our technology blog that provides you with near-real time information about new product features, platform and infrastructure enhancements.
After you sign up for Intermedia’s Exchange hosting, a member of our Exchange Concierge team contacts you to manage the transition, right over the phone. Intermedia’s commitment to premium service continues once you’re up and running. Our service is backed by a 99.999% SLA, and our customer support team is available 24x7x365. The average wait time to talk with one of our support experts is under one minute.
