Interviewed on 6 Mar 09
Vishal Sharma, Director Marketing
NaviSite is a leading provider of enterprise hosting and application solutions. It provides customized and scalable solutions leveraging its industry leading hosting and enterprise cloud infrastructure, and custom and packaged application life cycle management expertise. Over 1,500 customers depend on NaviSite for managed application services, application development, implementation and management on its web infrastructure platforms in fifteen state-of-the-art data centers supported by approximately 650 professionals.
What unique selling points do you offer?
NaviSite works as a trusted extension of your IT department. Our approach focuses on creating customizable, enterprise-class and cost-effective IT solutions designed to meet your unique needs. And NaviSite is the only major provider with a full range of hosting and application services for small, mid-sized, and large enterprises - backed by global delivery capabilities with extensive footprint across the United States and the United Kingdom.
Everyday, customers not only meet their technology challenges, but get the most of out their IT spend by leveraging our comprehensive service portfolio, best of breed professionals, and enhanced service levels.
Describe the services you offer?
Our portfolio includes Enterprise Hosting Services, including Server/OS Management, Network Management, Data Protection and Disaster Recovery, Security Management, Storage Management, and Remote Monitoring and Management; Hosting and Cloud Computing Platforms, SaaS Enablement, Content Delivery Services, and Colocation.
Our Dedicated Server and Virtual Dedicated Server solutions are optimized for small and medium sized businesses – offering enterprise class reliability, performance, and security in a package that makes it easy to get started.
In addition to our fully managed infrastructure solutions, we also deliver end-to-end management of a broad portfolio of business applications, including the Oracle E-Business Suite, PeopleSoft, Siebel, Lawson, Kronos, Microsoft Dynamics, SAP as well as custom application consulting and development. Our application services also include comprehensive managed messaging solutions for Microsoft Exchange and Lotus Domino platforms, catering to companies of all sizes.
Describe your target market?
NaviSite targets small, mid size, and large businesses as well as SaaS providers in diverse industry verticals including healthcare/pharmaceuticals, retail, manufacturing/distribution, services, publishing/media/entertainment, financial services, software, and public sector (government, non-profit, higher education).
How is your company planning for the future?
NaviSite has experienced steady, double-digit growth for Hosting and Application Services, and fully expects that upward trend to continue. We are expanding our portfolio to include emerging technologies and innovative solutions, including cloud computing, SaaS enablement, and next-generation content delivery – that embrace our value proposition of reducing cost and complexity of IT for customers.
We are consistently improving our processes, products, and team to maintain our infrastructure quality and service levels – helping our customers leverage IT effectively. We know that our comprehensive portfolio and reliable technology-as-a-service model will allow not only, but our clients, continue to grow into the future.
What benefits can you offer your customers?
A 20-40% Reduction in Capital Expenditures & IT Operating
These savings are achieved by leveraging our enterprise platform, reliable IT infrastructure network highly evolved monitoring, remediation, automated tools, and our experienced IT professionals who support your business as if it was their own.
Exceptional Service Level Guarantees
We offer service level guarantees that are unmatched by even the best-in-class internal IT departments. Our people, processes, and technologies offer quick turnaround times for IT projects, minimize risks, and meet regulatory compliance requirements specific to many industry verticals.
What’s more, with our broad portfolio of IT solutions that covers every IT aspect – data center, software, hardware, and applications management, we provide a single source for all IT needs of customers – simplifying your IT vendor matrix.
How do you support your customers?
Each customer is assigned a dedicated account manager who partners with them as their single point of contact - matching their business needs with best combination of products and services.
Offering 24x7 monitoring and management of infrastructure and applications, our certified customer support team is accessible around–the-clock through phone, email, or live chat. And customers can view the performance of their infrastructure and application performance through our web-based IT management portal, NaviView – anytime, anywhere.
